Help Centre
Frequently asked questions
Answers to common questions about payments, bank connections and getting started.
General
What is Pavuno?+
Pavuno is a New Zealand payment platform. It connects to the country's major banks so people and businesses can pay, get paid and request money in one place.
Who can use Pavuno?+
Individuals, businesses, merchants and developers. Individuals pay and request money; businesses and merchants accept payments; developers build on the platform.
Banking
Which banks does Pavuno work with?+
ANZ, ASB, BNZ, Westpac and Kiwibank.
Do I need to open a new bank account?+
No. You link an account you already have with one of the supported banks and use it for your Pavuno payments.
Payments
How do QR payments work?+
The payee shows a QR code. The payer scans it, checks who they are paying and the amount, and approves the payment from their linked bank account. Both sides get a confirmation.
What is the difference between a static and a dynamic QR code?+
A static QR code stays the same and the payer enters the amount. A dynamic QR code is created for one payment and already contains the amount.
What is Request to Pay?+
A payment request you send to someone with the amount and reference filled in. They approve it and the payment is made. You can see whether a request is pending, paid or expired.
What is a Paylink?+
A payment link you can share by message, email or on a website. Anyone who opens it can pay you. A Paylink can be single-use or accept many payments, and can have an expiry date.
Business
How does my business start accepting payments?+
Get in touch through the contact page. We will take you through setting up your business, linking a bank account and choosing how your customers pay.